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Shipping & returns
Ceiba SF provides free domestic shipping to customers on all orders over $100.The customer is responsible for shipping costs in regards to returns.
Ceiba SF reserves the right to refuse returns that are unauthorized and/or not sent with same courier as specified in the email detailing the return instructions. Unauthorized returns will be refused, and the carrier might charge you to return package back to you. Ceiba SF is not responsible for loss or damage in such a situation. In the case of international shipments, client is responsible for any customs duty or taxes incurred in the country of delivery. Items are shipped FOB from San Francisco.
Ceiba SF will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
Please direct questions about our return policy to [email protected]
Send all returns to:
CEIBA SF 1364 Haight St. San Francisco, Ca 94117 USA